List of approved sub-processors
The following external 3rd party services are used in our product (SDN).
End-user personal data is processed by 3Q GmbH as a processor, on behalf of the customer for the provision of the services. The entities below act as sub-processors on behalf of 3Q GmbH.
Status: 31/07/2023
CDN services
Akamai (optional)
Intended Use
For global delivery of media content; optional module, that needs to be enabled by customer in user interface
Service Provider
Akamai Technologies Inc
145 Broadway, Cambridge, MA 02142 USA
Processing of Personal Data
Delivery of media content and assets (worldwide). Transmission of individual, small media sequences (chunks).
Personal data: Video, Audio; IP address
Legal basis for int. data transfer
Ensuring data protection compliant processing via contractual partner Swisscom Broadcast AG, Ostermundigenstrasse 99, 3050 Bern, Schweiz
Server location: worldwide (depending on where content is accessed)
Processing Services
Google Cloud
Intended Use
Kubernetes, fallback solution in case of malfunction or overload in media processing.
Activates itself automatically when encoding load is too high.
Service Provider
Google Cloud EMEA Limited
Velasco Clanwilliam Place Dublin 2, Irland
Processing of Personal Data
Video source file and encoding format information are temporarily transmitted to Google Cloud and deleted by 3Q immediately after processing.
Personal data: Video
Legal basis for int. data transfer
No data transfer to third countries.
Server location: Belgium, Europe
DeepL (optional)
Intended Use
Optional setting; if translation of on Demand or live transcription is used.
Service Provider
DeepL SE
Maarweg 165
50825 Köln
Deutschland
Processing of Personal Data
3Q sends the transcription text file to DeepL for translation. Immediately after the translation, the original file is deleted.
Personal data: Text
Legal basis for int. data transfer
No data transfer to third countries.
Server location: Finland, Europe
Analytics Services
Google Cloud
Intended Use
Every time statistic data for audio and video assets are tracked via 3Q media player. Temporary storage of statistical raw data for capacity reasons.
Service Provider
Google Cloud EMEA Limited
Velasco Clanwilliam Place Dublin 2, Ireland
Processing of Personal Data
Raw analysis data is temporarily stored in Google Cloud.
Personal data: IP address
Once the data has been processed on 3Q's own infrastructure, any data temporarily stored in Google Cloud will be deleted from the relevant Google Cloud.
Legal basis for int. data transfer
No data transfer to third countries.
Server location: Germany
