List of approved sub-processors
The following external 3rd party services are used in our product (SDN).
End-user personal data is processed by 3Q GmbH as a processor, on behalf of the customer for the provision of the services. The entities below act as sub-processors on behalf of 3Q GmbH.
Status: 31/07/2023
CDN services
Akamai (optional)
Intended Use
Optional setting
Function can be activated as a module by customers in the user interface
Service Provider
Akamai Technologies Inc
145 Broadway, Cambridge, MA 02142 USA
Processing of Personal Data
Delivery of media content and assets (worldwide). Transmission of individual, small media sequences (chunks).
Personal data: Video, Audio; IP address
Legal basis for int. data transfer
Ensuring data protection compliant processing via contractual partner Swisscom Broadcast AG, Ostermundigenstrasse 99, 3050 Bern, Schweiz
Server location: worldwide (depending on where content is accessed)
Processing Services
Google Cloud
Intended Use
Automatic fallback (safety function)
Only becomes active in the event of a disruption or if the encoding load is too high
Service Provider
Google Cloud EMEA Limited
Velasco Clanwilliam Place Dublin 2, Irland
Processing of Personal Data
Video source file and encoding format information are temporarily transmitted to Google Cloud and deleted by 3Q immediately after processing.
Personal data: Video
Legal basis for int. data transfer
No data transfer to third countries.
Server location: Belgium, Europe
DeepL (optional)
Intended Use
Optional setting; function can be activated by customers in the user interface
Translation for on-demand or live subtitling
Service Provider
DeepL SE
Maarweg 165
50825 Köln
Deutschland
Processing of Personal Data
3Q sends the transcription text file to DeepL for translation. Immediately after the translation, the original file is deleted.
Personal data: Text
Legal basis for int. data transfer
No data transfer to third countries.
Server location: Finland, Europe
OpenAI (optional)
Intended Use
Optional setting.
Function can be activated by customers in the user interface.
AI functions for automatic text, chapter and image generation
Service Provider
OpenAI OpCo, LLC; 1960 Bryant Street San Francisco, CA 94110
Processing of Personal Data
Metadata texts or texts from subtitle files are sent to OpenAI for the creation of optimized texts, chapters or images. Entries and results are completely deleted after a maximum of 30 days.
Personal data: Text
Legal basis for int. data transfer
Transfer to third countries in accordance with EU standard contractual clauses.
Server location: USA
